Terms & Conditions

1. Acceptance of Terms

By accessing or using www.11taxassist.co.uk (the “Website”), you agree to comply with these Terms and Conditions.
If you do not agree, you must stop using the Website immediately.

2. Eligibility

• To use our services you must be 18 years or older.
• Businesses registering must provide accurate registration and tax details.

3. Account Registration

3.1 Requirementsv

• You must register with a valid email address and provide truthful information.
• You are responsible for maintaining the security of your account credentials and for all activity under your account.

3.2 Termination

• Breach these Terms.
• Engage in fraudulent, abusive, or harmful activity.
• Misuse our platform or HMRC’s API services.

4. Intellectual Property

• All content on the Website (including text, logos, software, and design) is owned by 11TaxAssist Ltd or our licensors.
• You may use our Website and software only for personal or business tax submissions.
• You may not redistribute, copy, modify, or commercially exploit our software without written permission.

5. User Responsibilities

5.1 Prohibited Actions

• Use the Website for unlawful purposes.
• Upload malware, spam, or attempt to disrupt services.
• Scrape or harvest data, or overload our servers.
• Impersonate others or misrepresent your identity.

5.2 Accuracy of Tax Submissions

• You are solely responsible for the accuracy and completeness of all data submitted to HMRC via our software.
• 11TaxAssist provides the platform only and does not provide tax or legal advice.
• We are not liable for HMRC penalties, interest, or losses arising from incorrect, incomplete, or late submissions.

6. Fees & Refunds

6.1 Service Packages

• services are provided through purchased packages.
• No refunds are provided once a package is purchased, as services are delivered immediately and access cannot be reversed.
• You must check all details carefully before completing your purchase.

6.2 Disputes

If you believe there has been an error in billing or service delivery, contact [email protected] within 7 days of purchase.

7. Limitation of Liability

To the maximum extent permitted by law:

• We are not responsible for downtime, service errors, or HMRC system issues.
• We are not liable for indirect or consequential damages (including lost profits).
• We are not liable for penalties, fines, or rejections imposed by HMRC due to user error.
• Our maximum liability to you is limited to the total fees paid in the 12 months prior to the claim.

8. Privacy

Your personal data is handled in accordance with our Privacy Policy. We comply with UK GDPR and take appropriate technical and organisational measures to protect your data.

9. No Professional Advice

Our software and Website provide tools to file VAT returns with HMRC. We do not provide tax, accounting, or legal advice. You should consult a qualified professional for advice tailored to your circumstances.

10. Amendments

We may update these Terms at any time. Changes will be effective once posted on this Website. Continued use of our services after changes means you accept the updated Terms.

11. Governing Law

These Terms are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.